Shipping policy

Flawlegs — Shipping Policy (US, UK, AU, CA)


Support: contactflawlegs@gmail.com

Order Processing

  • Processing time: 1–2 business days (Mon–Fri, excluding holidays).

  • Orders placed after 12:00 (noon) local time may begin processing the next business day.

  • Once your order ships, you’ll receive a tracking link by email.

Shipping Rates

  • Rates are calculated at checkout based on destination, service, and weight/volume.

  • Any promotional free-shipping thresholds will be shown at checkout (when available).

Estimated Delivery Times

Times below are calendar days in transit and already include a buffer for typical carrier delays, weather, and peak-season congestion. Most parcels arrive sooner; the “Up to” column reflects a conservative outside window.

Destination Typical Time Standard Range Up to (with delays)
United States ~10 days 8–14 days 15–18 days
Canada ~10 days 8–14 days 15–18 days
United Kingdom ~7 days 5–10 days 12–14 days
Australia ~7 days 6–10 days 12–14 days

Notes:
• Remote areas and island territories can add +3–5 days.
• During peak periods (e.g., Black Friday/Cyber Monday and December), please allow an extra 3–5 days beyond the “Standard Range.”

Customs, Duties & Taxes

  • US/UK/AU/CA: Most orders clear quickly; however, customs inspections may add time beyond our control.

  • Any import duties/taxes assessed by your country’s customs authority are the customer’s responsibility.

Address Changes & Delivery Issues

  • Address changes can be made before the order is fulfilled. After fulfillment, please contact the carrier using your tracking number.

  • If tracking shows “Delivered” but you did not receive it:

    1. Check with household members, neighbors, building management, and your mailbox/parcel room;

    2. Look for a delivery notice or attempted-delivery slip;

    3. Contact the carrier and contactflawlegs@gmail.com within 7 days of the delivery scan.

  • Parcels marked “Unclaimed/Undeliverable” (wrong/insufficient address, repeated delivery attempts failed) may be returned to sender. We can reship to a corrected address (additional postage may apply).

Late, Stalled, or Lost Packages

  • Tracking movement may pause for several days during handoffs—this is normal.

  • If your parcel has no scans for 7 consecutive days or exceeds the “Up to (with delays)” window above, email contactflawlegs@gmail.com so we can open a trace with the carrier.

  • A shipment is treated as lost if not delivered within:

    • 30 days (US/CA) or

    • 21 days (UK/AU)
      after the ship date, subject to carrier investigation. We’ll assist with a replacement or refund per the outcome.

Split Shipments

  • To speed delivery, items may ship in multiple parcels with separate tracking numbers. You’ll receive an email for each shipment.

Pre-Orders / Backorders

  • Estimated ship dates for pre-order items are shown on the product page and in your confirmation email. Your order will ship once all items are in stock, unless otherwise stated.

Questions?
We’re here to help: contactflawlegs@gmail.com.